Refund policy

Refund & Returns Policy

We want you both listening happily. If you're not completely satisfied with your DuoraPro order, we're here to help.

30-Day Returns
You have 30 days from the date you receive your order to request a return.

To Be Eligible for a Return

• Your item must be in the same condition that you received it — unused, with all earbuds and accessories included.
• It must be in the original packaging.
• You'll need your order number or proof of purchase.

How to Start a Return
Email us at emircankeskin055@gmail.com with your order number and the reason for your return. We'll guide you through the next steps and provide the return address.

Refunds
Once we receive and inspect your returned item, we'll email you to confirm. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may need additional time to post the refund.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived faulty or incorrect. Original shipping charges are non-refundable.

Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect, contact us within 30 days at emircankeskin055@gmail.com and we'll arrange a replacement or full refund at no extra cost to you.

Exchanges
Want a different colour? The fastest way is to return your item for a refund and place a new order.

Your Consumer Rights
Our returns policy is in addition to your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under the ACL. You're entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Questions?
Reach out any time at emircankeskin055@gmail.com — we're happy to help.